Terms & Conditions

By accessing or using the Services — including browsing the public website, creating a DJ or admin account, or applying for and paying for a radio membership package — you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the Services.

Flipside Promotions provides a music community platform, including:

• A public DJ directory, DJ profiles, events listings, news, and a photo gallery.
• A DJ self-service portal for managing profile content, mixes, gallery images, and radio show details.
• A radio scheduling platform, including live show broadcasts and radio show artwork.
• Paid radio membership packages that grant DJs a broadcast slot and related benefits, purchased through Stripe.
• Contact, enquiry, and venue registration forms.

We may add, change, or remove features of the Services from time to time as the platform develops.

You must be at least 16 years old to create an account or use the Services. When you create a DJ or admin account, you agree to provide accurate information, keep your login credentials confidential, and notify us promptly of any unauthorised use of your account. You are responsible for all activity that takes place under your account.

When you apply for a radio membership package and your application is approved, you pay the full cost of the first three months of service upfront, at checkout, as a single payment. This upfront payment covers the entire initial three-month term — it is not a payment for “month one” alone, and no further payment is taken from you during those three months, however your service period is actually scheduled to begin (see section 5).

We will always show the price of the initial three-month term, and the monthly rate that applies once it ends, before you pay.

Paying for a package does not, by itself, start your three-month term. Your paid three-month service period begins on the date Flipside Promotions activates your show — the point at which your application moves from “Scheduled” to “Active” and you are given a live broadcast slot — which may be later than your payment date, for example where activation is scheduled for a specific future date.

Your first monthly renewal date is calculated as exactly three calendar months after your activation date. For example, if your show is activated on 10 January, your initial term runs to 10 April, your first monthly charge is taken on 10 April, and further monthly charges are then taken on the same date each following month. Where a given month does not contain that exact day (for example, activation on 31 January), the renewal date for that month falls on the last day of the shorter month instead.

Once your initial three-month term ends, your radio membership automatically continues on a rolling monthly basis at the then-applicable monthly rate for your package, charged on the renewal date described in section 5, unless you cancel in accordance with section 7 before that renewal date. We will give you reasonable notice of any change to your monthly rate before it takes effect on a future renewal.

You may request cancellation of your radio membership at any time by contacting [email protected]. Cancellation takes effect at the end of the period you have already paid for — the end of your initial three-month term if you cancel during it, or the end of the current monthly period if you cancel afterwards — and you keep your broadcast slot until then.

When a cancellation takes effect, your DJ profile and associated records (including your show page, schedule entries, and broadcast history) are made inactive rather than deleted. Your show is removed from the public schedule and directory, but Flipside Promotions may retain your account and profile records for legitimate operational, legal, and accounting purposes — for example, to support a future reactivation or to meet our accounting obligations. See section 9 of our Privacy Policy for more on data retention.

A DJ whose membership has been cancelled may later request reactivation. Reactivation is not automatic: it is subject to Flipside Promotions’ approval and to the package terms and pricing current at the time of the reactivation request, which may differ from your original package.

If a monthly renewal payment fails — for example, due to an expired or declined card — we will notify you and give you a reasonable opportunity to update your payment details and resolve the failed payment, in line with Stripe’s standard retry process. If payment remains unresolved after reasonable notice, we may suspend your broadcast slot (pausing your show without removing your profile) and, if the failure continues, deactivate your membership on the same basis as a cancellation under section 7.

• Before activation: if you cancel before your show is activated, we will refund your initial three-month payment in full.
• After activation: once your show has been activated, your initial three-month payment is non-refundable, except where required by law or under section 10 (cooling-off), because your three-month broadcast slot begins running, and the service is supplied to you, from that point.
• Monthly renewal charges: a monthly charge already taken is non-refundable for the period it covers, but you will not be charged again after a cancellation takes effect.
• Statutory rights: nothing in this section affects your statutory rights, including any rights you may have under UK consumer law where the Services are found to be faulty or not as described.

This section applies only where you are entering into the contract as a consumer — broadly, acting wholly or mainly outside your trade, business, craft, or profession. If you are applying for a radio membership package wholly or mainly for the purposes of a business (for example, acting as a professional promoter or on behalf of a business entity), you may not have the statutory cancellation rights described in this section, and it may not apply to you.

Four different dates matter to how this section works, and they are not the same thing:

• The contract date — the point your order is confirmed at the end of checkout, when a binding contract for your initial three-month radio membership term is formed.
• The onboarding start date — the point, if any, at which we begin reviewing your application, setting up your DJ profile, or preparing promotional material for your show. This can happen shortly after the contract date and does not depend on activation.
• The paid service period start date — the date defined in section 5, i.e. your show activation date, which is when your three-month paid term begins running.
• The show activation date — the same date as the paid service period start date above. We use both terms in these Terms & Conditions to refer to the same point: the point your application moves to “Active” and your broadcast slot goes live.

If you are a consumer entering into this contract online or otherwise at a distance, you have a statutory right to cancel within 14 days of the contract date under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, without needing a reason. This 14-day cooling-off period runs from the contract date, and only from the contract date — it does not begin on, and is not affected by, your onboarding start date, your show activation date, or the start of your paid three-month service period, wherever any of those fall later.

We will not begin onboarding, profile setup, promotional preparation, or activation of your show within the 14-day cooling-off period unless you expressly request that we do so. At checkout, we will separately ask you to confirm whether you want us to begin providing the Services before the cooling-off period ends, and to acknowledge that doing so may affect your cancellation rights as described below.

• If you do not make that request, we will not provide any part of the Services — including onboarding, profile setup, or activation — until the cooling-off period has ended, and you may cancel at any point during those 14 days for a full refund.
• If you do make that request, and we begin providing the Services accordingly, and you then cancel during what remains of the cooling-off period, we may charge you only a reasonable amount proportionate to the Services actually supplied up to the point you told us you were cancelling, calculated by reference to the full price of your initial three-month term, and only where we had provided you the information and obtained the acknowledgement required by the Regulations before performance began. We will refund the balance of your initial three-month payment. We will not treat your entire upfront payment as automatically non-refundable simply because onboarding, account creation, or activation has started.

This section describes your statutory cooling-off right and does not limit or replace the separate cancellation, deactivation, and refund arrangements in sections 7 to 9, which continue to apply after any cooling-off period ends, or where you are not contracting as a consumer with the statutory rights described above.

From time to time we may offer promotional pricing, founding-DJ offers, or discount packages. Promotional offers are subject to any additional terms shown at the time of the offer (such as eligibility, validity dates, or limits on redemption), and we reserve the right to withdraw or amend a promotion before it has been redeemed.

Flipside works because DJs actively build their own audience and support each other. As a Flipside radio member, we expect you to:

• Reasonably promote your own show through your own social media, mailing lists, or other channels, to help grow your audience and the wider Flipside listenership.
• Engage with and support the wider Flipside community — for example, by sharing, listening to, or promoting other Flipside DJs’ shows and Flipside programming (news, events, and announcements) where reasonably practical.

This is a community expectation rather than a rigid legal obligation, but a pattern of not engaging with promotion or the community may be taken into account when we review a package renewal, an upgrade, or a reactivation request under section 7.

“User Content” means anything you upload, submit, or publish through the Services, including DJ profile text and photos, gallery images, mixes, broadcasts, and radio show artwork. You retain ownership of your User Content. By submitting User Content, you grant Flipside Promotions a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, and publicly display that content on the Services (and, as described in sections 15 and 16, in related distribution and promotional material) for as long as your account or membership is active, or as reasonably needed to operate the Services. Where your membership is deactivated under section 7, this licence continues to the limited extent needed for us to retain and, if applicable, reactivate your profile.

You are solely responsible for your User Content, and you confirm that you own it or have all necessary rights and licences to submit it and to grant us the licence above.

Flipside Promotions provides the platform for DJs to broadcast shows and share mixes — we do not license the underlying musical works played within them. You are solely responsible for ensuring that any music included in a mix, broadcast, or upload is used lawfully, including holding any performance, mechanical, or synchronisation rights, or relying on a licence held by the venue or platform through which the broadcast is distributed, as applicable. We accept no liability for your use of third-party music, and we may remove a mix, broadcast, or show, or suspend your membership, where we receive a credible copyright complaint. See our Copyright Notice for how to report a concern.

As part of the licence granted in section 13, Flipside Promotions may distribute or syndicate your mixes and broadcasts through associated third-party platforms — such as a podcast feed, Mixcloud, or SoundCloud — and may share clips, artwork, or announcements about your show on Flipside’s social media channels, as part of standard promotion of the platform and your show. If you would like a specific mix, broadcast, or show removed from a particular distribution channel, contact [email protected]; we will action reasonable requests, though removal from a third-party platform may take time to process and depends on that platform’s own tools and policies.

You retain ownership of the profile text, biography, and artwork you submit. Flipside Promotions may edit, crop, resize, or otherwise adapt this content — for example, to meet image dimension requirements, correct errors, or match house style — for use on the Services and in related promotional material, without materially changing its substantive meaning. This does not transfer ownership of your content to us, and we will respect your underlying ownership when making these adaptations.

Radio broadcasts depend on streaming and hosting infrastructure that may occasionally be unavailable for maintenance, or interrupted by factors outside our reasonable control. We will use reasonable efforts to minimise disruption, but we do not guarantee an uninterrupted broadcast. We may also need to adjust the published schedule, including your time slot, from time to time; where reasonably possible, we will give you advance notice of a schedule change that affects you.

You agree not to use the Services to:

• Upload or broadcast content that is unlawful, infringing, defamatory, obscene, or that you do not have the rights to share.
• Impersonate any person or misrepresent your affiliation with any person or entity.
• Attempt to gain unauthorised access to any account, system, or data.
• Interfere with or disrupt the Services, including the radio broadcast schedule.
• Use the Services for any fraudulent or unlawful purpose, including payment fraud.

We may remove content or suspend accounts that breach this section, in line with section 23.

Excluding User Content, all content on the Services — including the Flipside Promotions name, logo, branding, design, and site software — is owned by or licensed to Flipside Promotions and is protected by copyright, trade mark, and other intellectual property laws. You may not copy, reproduce, or use our branding or site content without our prior written permission, except as reasonably necessary to use the Services for their intended purpose. See our Copyright Notice for full details.

The Services may link to, or embed, third-party websites and services (for example, a venue’s website, streaming platforms, or our radio player embed). We are not responsible for the content, accuracy, or practices of third-party sites, and linking to them does not imply endorsement.

The Services are provided “as is” and “as available”. While we take reasonable care to keep the Services accurate, secure, and available, we do not guarantee that the Services will be uninterrupted, error-free, or free of viruses or other harmful components. Nothing in this section excludes or limits any warranty implied by law that cannot lawfully be excluded.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under UK law. Subject to that, to the fullest extent permitted by law, Flipside Promotions will not be liable for any indirect, incidental, or consequential loss arising from your use of the Services, and our total liability for any claim relating to a paid radio membership package will not exceed the amount you paid for that package in the 12 months before the claim arose.

Separately from the payment-related suspension and deactivation described in sections 7 and 8, we may suspend or terminate your account or access to the Services if you breach these terms — including the acceptable use rules in section 18 — or if required to do so by law. Where reasonably possible, we will give you notice and an opportunity to resolve the issue first. You may close your account at any time by contacting us; this does not entitle you to a refund of any payment already made, except as set out in sections 9 and 10.

We may update these Terms & Conditions from time to time, for example as the Services evolve. We will update the “Last updated” date at the top of this page, and where changes are significant — such as changes affecting active radio membership subscriptions — we will take reasonable steps to notify affected users before the change takes effect.

These terms are governed by the laws of England and Wales. If you are a consumer, you may also benefit from any mandatory protections of the law in the country where you live. Any dispute arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your right, if you are a consumer resident elsewhere, to bring proceedings in your own jurisdiction where local law entitles you to do so.

Questions about these Terms & Conditions can be sent to [email protected] or by post at 31 Poplar Road, Esher, KT10 0DD, United Kingdom.